20 Upper Ham Road, Richmond, TW10 5LA | VAT Number: GB 314 391 912 / The Yard, Broad Street, Teddington, TW11 8RF.
They tell you:
Anything offered by TaylorMade, across all the trades.
For the purpose of these T&C’s & conditions the following meanings:
The total charge to you will consist of the cost of labour (the amount of time spent by the tradesperson carrying out work) including responsible time spent in obtaining non-stocked materials charged in accordance with our current hourly rates.
Materials supplied by us (not exceeding the trade purchase price materials + 25% mark up.
You will be charged for the time related to your work. All other time i.e lunch breaks is non chargeable. All charges are subject to VAT at prevailing rate except in cases where the work carried out is zero rated.
The total charge to you will be given as a firm cost (manifest errors expected) inclusive of labour & materials and will be within a 10% over the equivalent total hourly rate cost. All cost are subject to VAT at the prevailing rate.
Where written estimates have been supplied to you the total charged outlined in the estimates should not exceed the actual time taken by more than 20% but may be revised in the following circumstances:
We will not be under obligation to provide an estimate to you and will only be bound by the estimate given in writing to you and signed and authorised representative. We will not be bound by any estimates given orally which manifest errors occur.
On an ongoing basis at our discretion, we promote a selection of offers and incentives. These will clearly be defined including any specific terms and conditions. Offers and incentives may only be used in conjunction with each other at our discretion.
Collection on non-stock item is chargeable however time taken will be kept to a minimum and within reason and should not exceed 45 minutes.
In the unforeseen circumstances that the collection time is likely to exceed 45 minutes, you will receive prior notification.
Only one trades person is permitted to leave the job to collect required parts / materials.
Upon your agreement for us to carry out estimated or pre-booked work, a deposit of 50% of the total is payable immediately. We reserve the right to request full payment in advance at our discretion.
Upon completion of work you will be invoiced for which payment is due on receipt. TaylorMade reserve the right to occur and charge interest on any part of an invoice which remains unpaid at a rate of 4% over base rate until received by us in full.
Where the date and or time for work to be carried out is agreed, we will use reasonable endeavour to ensure that the tradesman attend accordingly. We accept no liability in respect of non-attendance or late attendance of delivery materials.
We will not be liable for any delay or for the consequences of any delay. In performing any of our obligations if such delay is due to any cause beyond our reasonable control and will be entitled to be reasonable extension of the tie for performing such obligation.
If you need to cancel (or rearrange) you’re booking you must notify us (preferably by telephone) at least twenty-four hours before.
Cancellations made further in advance should be made by telephone and you should request written confirmation from us. So that you are not liable to be charged.
If you cancel your job on the date scheduled, you are liable to be charged. If materials have been purchased, you will be liable for the cost.
TaylorMade are committed to providing professional top-quality service to every customer. If after we have carried out the work. You are not wholly satisfied with our service (s) you must provide us within written notice within twelve months. You must allow us and your insurers the opportunity to both inspect and carry out remedial work where appropriate. If you fail to notify us as outlined above, then we will not be liable in respect of any defects in the work carried out.
For your peace of mind, we provide a twelve month guarantee on labour carried out by a TaylorMade engineer in respect of faulty workmanship only. This is active from the date of completion of work, in addition to any manufacturer’s warranty/ warranties.
The guarantee will become null & void if the work/appliance completed /supplied by us is:
We will not guarantee any work in respect of:
Work is only guaranteed in respect of work directly undertaken by us and full payment having been made.
Any non-related faults arising from recommended work which has not been undertaken by us will not be guaranteed.
Where we agree to carry out work on installations of inferior quality (or over 10 years old) no warranty is given in respect of such work and accept no liability in respect of the effectiveness of such work or otherwise.
We will only be liable for rectifying our own guaranteed work and we will be not held responsible for any ensuring damage or claims resulting from other work overlooked or subsequently requested and not undertaken at the time.
We will not be held liable for any delay or consequences of any delay, in performing our obligation if such delay is due to any cause beyond our reasonable control and we shall be entitled to reasonable time extensions.
We will not be held responsible for any damage or defect resulting from work not fully guaranteed, or where recommended work has not been carried out. Work will not carry a guarantee where you have been notified by the tradesperson either verbally or indicated in ticked or comments/recommendations.
We will be entitled to fully recover cost or damages from any tradesperson who negligence or faulty work makes us liable for those damages or rectification of work.
You will be responsible solely for any hazardous situation in respect of Gas Safe Regulations or any gas warning notice by TaylorMade tradesperson. Our trades people operate under their own individual Gas Safe Registration and as such are solely responsible for any gas related work and liability.
Goods supplied and delivered by us to you and to your premises shall remain our property until paid for you in full whilst goods remain our property, we have absolute authority to
retake, sell or otherwise deal with or dispose of all or any part of these goods.
Enter any premises at any time and without notice in which goods or any part thereof is installed, stored, or kept or is reasonably believed so to be.
Seek a court injunction to prevent you from selling, transferring, or otherwise disposing of such goods.
The risk in such goods will pass to you on delivery to you must insure them at replacement value and if asked you must produce evidence that they are properly insured.
These terms and conditions may not be released, discharged, supplemented, implemented, varied or modified in any manner except by instructions in writing signed by a duty authorised representative and you. Our terms and conditions will prevail over any terms and conditions used by you or contained, set out or referred to in any documentation sent to us by you. By entering a contract with us you agree to waive the application of any of these terms and conditions.
The terms and conditions and all contacts awarded between us and you shall be governed and constructed in accordance with English Law and shall be subject to the exclusive jurisdiction of the English Law.