These are TaylorMade’s Terms & Conditions. 

They tell you:

  • The rules for using our services
  • What you can expect from TaylorMade
  • Your rights and responsibilities

When Terms and Conditions apply

Please ensure you read these T&C before using our services. You are agreeing to these terms. You’re also agreeing to our terms of use.

What do we mean by “Services”?

Anything offered by TaylorMade, across all the trades.

We cover:

  • Plumbing
  • Heating
  • Drains
  • Bathrooms.
  • Enquires
  • Estimates
  • Project Work
  • Installation
  • Repairs
  • Emergency Call Out
  • Servicing
  • Guarantees

For the purpose of these T&C’s & conditions the following meanings:

  • Us/we/our refers to TaylorMade Plumbing & Htg Services Ltd.
  • You refer to you (the customer/organisation) – whom we agree to carry out work and or supply materials.
  • Tradesperson/trades people refer to the respective(s) appointed by TaylorMade to carry out work.
  • We reserve the right to refuse or decline to undertake any work. We reserve the right at our absolute discretion to designate the tradesperson/trades people who will represent us.
Hourly Rate Work

The total charge to you will consist of the cost of labour (the amount of time spent by the tradesperson carrying out work) including responsible time spent in obtaining non-stocked materials charged in accordance with our current hourly rates.
Materials supplied by us (not exceeding the trade purchase price materials + 25% mark up.
You will be charged for the time related to your work. All other time i.e lunch breaks is non chargeable. All charges are subject to VAT at prevailing rate except in cases where the work carried out is zero rated.

Fixed Price Work

The total charge to you will be given as a firm cost (manifest errors expected) inclusive of labour & materials and will be within a 10% over the equivalent total hourly rate cost. All cost are subject to VAT at the prevailing rate.

Where written estimates have been supplied to you the total charged outlined in the estimates should not exceed the actual time taken by more than 20% but may be revised in the following circumstances:

  • If after submission of the estimates, you instruct us (in writing or verbally) to carry out additional work not to referred in the estimate.
  • If after submission of the estimate, there is an increase in the price of materials.
  • If after submission of the estimate it is discussed that further works need to be carried out which were not anticipated when the estimate was prepared
  • If after submission of the estimate it is discussed that there was a manifest error when the estimate was prepared.
  • Requirement of a detailed insurance report (in addition to the estimate and invoice) will occur a normal charge £50.00

We will not be under obligation to provide an estimate to you and will only be bound by the estimate given in writing to you and signed and authorised representative. We will not be bound by any estimates given orally which manifest errors occur.


Offers and Incentives.

On an ongoing basis at our discretion, we promote a selection of offers and incentives. These will clearly be defined including any specific terms and conditions. Offers and incentives may only be used in conjunction with each other at our discretion.


Material Collection

Collection on non-stock item is chargeable however time taken will be kept to a minimum and within reason and should not exceed 45 minutes.
In the unforeseen circumstances that the collection time is likely to exceed 45 minutes, you will receive prior notification.
Only one trades person is permitted to leave the job to collect required parts / materials.


Invoice & Payment

Upon your agreement for us to carry out estimated or pre-booked work, a deposit of 50% of the total is payable immediately. We reserve the right to request full payment in advance at our discretion.
Upon completion of work you will be invoiced for which payment is due on receipt. TaylorMade reserve the right to occur and charge interest on any part of an invoice which remains unpaid at a rate of 4% over base rate until received by us in full.



Where the date and or time for work to be carried out is agreed, we will use reasonable endeavour to ensure that the tradesman attend accordingly. We accept no liability in respect of non-attendance or late attendance of delivery materials.
We will not be liable for any delay or for the consequences of any delay. In performing any of our obligations if such delay is due to any cause beyond our reasonable control and will be entitled to be reasonable extension of the tie for performing such obligation.



If you need to cancel (or rearrange) you’re booking you must notify us (preferably by telephone) at least twenty-four hours before.
Cancellations made further in advance should be made by telephone and you should request written confirmation from us. So that you are not liable to be charged.
If you cancel your job on the date scheduled, you are liable to be charged. If materials have been purchased, you will be liable for the cost.



TaylorMade are committed to providing professional top-quality service to every customer. If after we have carried out the work. You are not wholly satisfied with our service (s) you must provide us within written notice within twelve months. You must allow us and your insurers the opportunity to both inspect and carry out remedial work where appropriate. If you fail to notify us as outlined above, then we will not be liable in respect of any defects in the work carried out.



For your peace of mind, we provide a twelve month guarantee on labour carried out by a TaylorMade engineer in respect of faulty workmanship only. This is active from the date of completion of work, in addition to any manufacturer’s warranty/ warranties.
The guarantee will become null & void if the work/appliance completed /supplied by us is:

  • Subject to misuse or negligence
    Repaired modified or tampered with anyone other than TaylorMade tradesperson. We will accept no liability for or guarantee suitability, materials supplied by you and will accept no liability for any consequential damage or fault.

We will not guarantee any work in respect of:

  • Blockages in waste or drainage systems
  • Any work undertaken on instructions from you against the written or verbal advice of the tradesman.

Work is only guaranteed in respect of work directly undertaken by us and full payment having been made.
Any non-related faults arising from recommended work which has not been undertaken by us will not be guaranteed.
Where we agree to carry out work on installations of inferior quality (or over 10 years old) no warranty is given in respect of such work and accept no liability in respect of the effectiveness of such work or otherwise.



We will only be liable for rectifying our own guaranteed work and we will be not held responsible for any ensuring damage or claims resulting from other work overlooked or subsequently requested and not undertaken at the time.
We will not be held liable for any delay or consequences of any delay, in performing our obligation if such delay is due to any cause beyond our reasonable control and we shall be entitled to reasonable time extensions.
We will not be held responsible for any damage or defect resulting from work not fully guaranteed, or where recommended work has not been carried out. Work will not carry a guarantee where you have been notified by the tradesperson either verbally or indicated in ticked or comments/recommendations.
We will be entitled to fully recover cost or damages from any tradesperson who negligence or faulty work makes us liable for those damages or rectification of work.
You will be responsible solely for any hazardous situation in respect of Gas Safe Regulations or any gas warning notice by TaylorMade tradesperson. Our trades people operate under their own individual Gas Safe Registration and as such are solely responsible for any gas related work and liability.


Titled of Goods.

Goods supplied and delivered by us to you and to your premises shall remain our property until paid for you in full whilst goods remain our property, we have absolute authority to
retake, sell or otherwise deal with or dispose of all or any part of these goods.
Enter any premises at any time and without notice in which goods or any part thereof is installed, stored, or kept or is reasonably believed so to be.
Seek a court injunction to prevent you from selling, transferring, or otherwise disposing of such goods.
The risk in such goods will pass to you on delivery to you must insure them at replacement value and if asked you must produce evidence that they are properly insured.



These terms and conditions may not be released, discharged, supplemented, implemented, varied or modified in any manner except by instructions in writing signed by a duty authorised representative and you. Our terms and conditions will prevail over any terms and conditions used by you or contained, set out or referred to in any documentation sent to us by you. By entering a contract with us you agree to waive the application of any of these terms and conditions.
The terms and conditions and all contacts awarded between us and you shall be governed and constructed in accordance with English Law and shall be subject to the exclusive jurisdiction of the English Law.