1) Identify leak
Leaks can happen inside or outside, anywhere within your property boundary. This includes all internal plumbing and the supply pipe under your garden or driveway.
Some leaks may be less obvious than dripping taps and leaky loos. Common signs include damp patches, low water pressure, or higher bills, if you’re on a water meter.
2) Check responsibility
Confused about who should be fixing your leak?
Thames water are responsible for public water pipes, which are usually found under roads and pavements.
You’re responsible for leaks within your property boundary. This includes internal plumbing and the supply pipe under your garden and driveway.
If you rent your property, your landlord is responsible for fixing leaks.
3) arrange a repair
Whether you find a leak or Thames Water confirm one at your property, you must fix it within four weeks.
You can arrange repair through your home insurance if you’re covered. If not, we recommend using a Water Safe approved plumber.
